Crucial conversations occur all around us, often at unscripted times and places; conversations that start out harmless enough and somehow escalate to the point where relationships are damaged.
Structured performance meetings that go off the rails, conversations about behaviour that never get done, delegation that doesn't quite work, personal differences that escalate out of control are all examples of crucial conversations that we can master.
This webinar helps prepare you for high stakes situations, looks at how to transform anger and hurt feelings into powerful dialogue, ways to make it safe to talk about almost anything and techniques to make you more persuasive than abrasive.
David Strangward has consulted to many of Australia's largest organisations in banking, insurance, mining, training and telecommunications in a variety of roles from project management, large IT systems implementation, customer relationship management and training.
David has extensive and varied business, IT and training experience.
He is a CEO and Managing Director of two organisations and in these roles uses his extensive leadership and management skills while focusing on strategy development and implementation, staff development and training.
His leadership skills, team focus and integrity continue to earn him the respect of his colleagues and clients.Last Updated: 2017-09-21 4:01 PM